Transport Client Services – FIFA World Cup 26™ | All Host Cities

Department: Tournament Time Role

Employment Type: Contrato a término fijo

Location: All Locations

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

The Event Transport team plays a critical role in delivering all transportation services for FIFA World Cup 26™ client groups, including PMAs, Referees, Guests (VIP/VVIP/Legends), Workforce, Media, and other tournament stakeholders. This evergreen position supports the planning, coordination, and execution of all transport operations across Host Cities, stadiums, hotels, training sites, airports/FBOs, depots, and the International Broadcast Center. The main responsibilities include:

Client Group Coordination (PMA, Referees, Guests, Workforce, Legends, FT1)

Coordinate all daily transport activities for assigned client groups.
Manage airport arrivals and departures including tarmac operations, FBO procedures, convoy planning, and security alignment.
Confirm all bookings in TMM/IFES and ensure accuracy of vehicle allocation, routes, call times, and schedule changes.
Serve as the primary point of contact at hotels, training sites, stadiums, venue load zones, or HQ.
Conduct driver briefings, vehicle readiness checks, and distribute movement updates.
Ensure strict adherence to bubble-to-bubble operations where required.
Maintain real-time communication with liaison officers (TLO, TSLO, RLO, RSLO), SLO, GOP, Team Services, and security. Monitor live vehicle movements and proactively identify delays or routing issues.
Track VIP/VVIP/Legends/FT1 movements ensuring protocol, confidentiality, and service expectations.
Oversee readiness of load zones, staging areas, signage, cones, and transport infrastructure.
Support last-minute, emergency, or high-priority movement requests. Update internal teams on timing changes, risks, or operational challenges.

Workforce Transport Coordination

Oversee daily workforce shuttle operations between hotels and tournament venues.
Prepare and update workforce transport schedules, route maps, frequency charts, and DSLA documents.
Provide professional guidance to workforce members regarding shuttle usage, pick-up points, and eligibility.
Ensure readiness of hotel load zones including vehicle staging, signage, and staff deployment.

Transport Hotline & Help Desk

Respond to all hotline calls regarding shuttles, routes, airport transfers, delays, Uber policies, and vehicle availability.
Log all calls and actions into the system.
Verify and update booking information in real time.
Escalate complex or urgent issues to TROC Duty Managers or relevant workstreams (Fleet, Bus, Venue, Client Services).
Maintain calm and clear communication during peak volumes or service disruptions.

Fleet & Vehicle Operations (Fleet Coordinator / FT1 / Long-Term Fleet)

Inspect fleet vehicles and maintain documentation on inspections, assignments, and usage.
Coordinate scheduled and unscheduled maintenance, repairs, and manufacturer service programs.
Manage insurance claims and follow-up actions.
Ensure long-term fleet vehicles meet technical, maintenance, and compliance standards.
Update fleet management systems and track all vehicle activity.
Oversee FT1 fleet including VVIP movements, real-time GPS tracking, confidentiality protocols, and post-tournament reporting.

Bus Operations & PMA/Referee Bus System

Assist in readiness and planning of client group bus operations across USA, Canada, and Mexico.
Support implementation of daily bus programs including schedule changes and demand-driven adjustments.
Coordinate with Bus Managers/Supervisors on operations and incident response.
Prepare operational activity reports and escalate deviations.
Support execution of emergency, contingency, or alternative plans.
Assist in preparing training materials for bus drivers and staff.

Venue Transport Operations (Stadiums, Training Sites, IBC)

Work closely with stadium teams, Security, and Venue Transport to align operational plans.
Manage transport information desks, VAPP boards, and venue load zones.
Supervise volunteers and contractors.
Support the setup, maintenance, and dismantling of venue logistics assets.
Coordinate signage, parking areas, traffic flows, and access points.
Oversee parking and shuttle operations at the IBC including 24-hour lot management.

Training Site Operations

Support creation and execution of training site transport plans.
Manage vehicle flows, load zones, and client group parking at training sites.
Coordinate readiness with Security and operations teams.
Support walkthroughs, readiness testing, and test events.

PMA Transport Coordination (Team Hotels, Training Sites, A&D)

Maintain daily communication with Fleet, Bus, A&D, Venue Transport, Security, and Logistics.
Hold daily meetings with TLO/TSLO.
Inspect vehicles, conduct driver briefings, and validate training and route familiarity.
Coordinate all TMM updates, last-minute changes, and driver management.
Ensure availability and readiness of load zones at TBC and VSTH.
Manage convoy planning with TSLO, ACS, FBO, and airport authorities.
Support media access and badging procedures.
Submit daily reports on incidents, risks, and performance.

Referee Transport Operations

Lead or support operations at the Referee Base Camp Hotel and Training Site.
Manage referee-dedicated vehicles, drivers, and schedules.
Ensure vehicle readiness and compliance with referee transport standards.
Support RLO/RSLO communication and daily requirements.
Oversee training site transport infrastructure and client group parking.
Provide daily operational reporting, issue escalation, and risk updates.

Guest, VIP/VVIP, and Legends Transport

Act as main point of contact for hotel and stadium guest transport operations.
Coordinate with GOP, SLO, Fleet, Logistics, and Client Services.
Ensure cleanliness, readiness, fueling, and maintenance compliance of all guest vehicles.
Manage hotel load zones for VVIP/VIP guests.
Supervise transport crew and ensure high service standards.
Maintain real-time visibility of guest movements.

Parking & Permitting (Spectator Parking, VAPP)

Support development of spectator parking strategies and inventory analysis.
Coordinate VAPP implementation including digital and printed permit processes.
Manage database accuracy, PDA scanners, configuration, troubleshooting, and match-day distribution.
Support on-site VAPP operations across stadium parking areas.
Assist with nightly reconciliation and settlement procedures.
Act as liaison between FIFA, JustPark, Stadium Teams, Venue Transport, and IT.

Depot Operations (Supervisors & Coordinators)

Lead daily depot operations including dispatch, return processes, and safety procedures.
Ensure vehicle readiness, fueling, cleaning, technology setup, and compliance.
Supervise depot staff, dispatch assistants, and contractors.
Conduct briefings, assign duties, and manage workforce performance.
Maintain site safety, access control, and emergency procedures.
Ensure infrastructure (signage, utilities, equipment) is operational and compliant.
Support operational logs, KPI reports, handovers, and shift documentation.

Integration & Mobility (City Transport Operations)

Monitor route performance, vehicle movements, and mobility conditions in real time.
Coordinate with Host City authorities, public transport agencies, and Functional Areas.
Escalate disruptions and communicate updates to Venue Transport, Bus, and Fleet teams.
Support mobility operations for VIP and special events.
Record key performance metrics and daily situation reports.

Reporting & Documentation

Maintain accurate shift logs, incident reports, vehicle records, driver rosters, and operational summaries.
Support creation of SOPs, training materials, and operational guides.
Participate in daily briefings, debriefs, walkthroughs, and coordination meetings.

Your Profile

Education & Qualifications

Bachelor’s degree in Transport Management, Logistics, Operations, Event Management, Hospitality, Business Administration, or a related field preferred.
Equivalent professional experience in large-scale events, aviation/airport operations, hotel operations, public transport, mobility services, logistics, or fleet/bus management may be accepted in place of formal education.
Strong knowledge of transportation systems, event operations, mobility planning, or live operations coordination.
Understanding of safety protocols, access management, accreditation systems, or traffic management principles is an asset.
Familiarity with large-scale sporting events, tournaments, or multi-venue operations is a plus.

Work Experience

Experience working in transport operations, logistics, mobility, event operations, fleet or bus coordination, hotel operations, airport operations, or similar fast-paced service environments.
Background in client services, customer support, dispatching, control room operations, or live event coordination is highly beneficial.
Experience supervising staff, volunteers, drivers, or operational teams is an advantage.
Demonstrated ability to manage time-sensitive operations, resolve issues under pressure, and communicate effectively with a wide range of stakeholders.
Prior involvement in major events (sporting, entertainment, government, convention centers, festivals) strongly preferred.

Languages

Fluent in English. Spanish and/or French proficiency is a plus
Fluent in English.
Spanish and/or French proficiency is a strong advantage given the tri-host nature of the tournament (USA–Canada–Mexico).
Additional languages spoken by global client groups are a plus.

Technology

Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project).
Comfortable working with planning software, mobility dashboards, and online collaboration tools.
Ability to quickly learn and operate specialized tournament transport systems such as the Transport Management Module (TMM), IFES, fleet tracking dashboards, or command-center communication tools.
Experience with ticketing, scheduling, dispatching, or CRM-style tools is an advantage.

Equal Opportunities

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Applied

Hireflix Interview

Hired