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Zurich, CH

Group Leader Workforce Management


Are you a dynamic, motivated and service-focused person that is able to lead workforce planning for all FIFA’s Tournaments & Events? Do you have experience in developing an innovative Workforce IT Solution, ideally in a mega- (sporting) event environment? With FIFA 2.0, our new operating model, we are looking for an efficient, communicative and flexible team player to support our Tournaments & Events Division as a Group Leader Workforce Management.

Your duties

  • Oversee contracting and allocation of local offices within the respective host countries in close cooperation with the Accommodation, Venue Management and Technology departments
  • Build, sustain, and clarify worldwide and country-specific people processes, policies, and procedures. Create a consistent business practice and consider local needs
  • Develop and implement Workforce Experience Service Excellence
  • Manage the strategic overview of total Workforce across all the FIFA Tournaments and events and agree on the Workforce budget and calendar
  • Ensure that all planned roles are filled with qualified workforce members out of the available pool of staff, freelancers, member association staff, volunteers, etc.
  • Lead Workforce Planning for FIFA World Cups™ and special events for FIFA Staff and the overall Total Workforce approach
  • Develop, implement and be the main responsible for the ‘flexible workforce’ strategy, this includes the development of the concept and implementation (including capture of demand) including implementation of a global platform
  • Recruit, screen and manage freelancers – building a global talent pool
  • Develop e-learning modules and content for freelancers
  • Manage contracting of all external workforce members on behalf of respective project leads
  • Assign service-levels for event-time service and other needs, such as accommodation, mobile phones, travel & transport requirements, etc. for all the different FIFA workforce-member groups

Our requirements

  • HR and/or Workforce Management education/certification
  • Minimum 7 years’ experience in workforce management at major sporting events (e.g. FIFA World Cup, Olympic Games, etc.)
  • Experience in the delivery of large scale sporting events, preferably across continents or regions
  • Management of Uniform supply chaina definite plus
  • Fluent in English, any other language is an advantage
  • Ability to remain calm in highly-pressured and fast moving environments
  • Excellent administrational and organisational skills
  • Discretion & high level of accountability
  • Professional appearance
  • Ability to manage direct reports and their work, workload analysis and output

You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organization, please click “apply here” and submit your application in English (motivation letter, CV, diplomas and reference letters).
FIFA is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to gender, ethnic, racial or social origin, skin colour, nationality, religion, belief, sexual orientation, age, disability or any other grounds.

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich

Only direct applications via our applicant tracking system will be considered (no agencies or applications via email/post please).