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Zurich, CH

Education & Support Services Coordinator

ON THE BALL?

 

To support our Legal & Compliance Division, FIFA is looking to recruit a communicative and innovative person as an Education & Support Services Coordinator.

Your duties

  • Support and educate football stakeholders worldwide on the use of the regulatory system, both on-site and online with the development of the Help Centre, e-learning tool material and communications
  • Collaborate with second-level support to solve legal and technical queries
  • Create surveys and satisfaction tools to collect feedback from users
  • Develop presentations, training material and online education such as the Help Centre and e-learning material
  • Train users from different countries and cultures
  • Manage projects independently
  • Organise and present conferences, workshops and webinars
  • Draft and coordinate communications, including newsletters and release notes
  • Develop, improve and maintain methodologies and processes
  • Support the administration of IT tools used by the team
  • Other duties as needed


Our requirements

  • University degree in business management, social sciences, communications or equivalent
  • Proficient use of MS Office applications and affinity with IT tools
  • Project management certifications
  • Between 3 and 5 years’ experience in customer service, training or a relevant field
  • Fluent in English and French, advanced in Spanish and basic level in German
  • Ability to teach in a multicultural environment
  • Willingness to travel (20%)
  • Efficient multi-tasking skills
  • Good organisational skills and solution-oriented
  • Teamwork abilities, patience and empathy
  • Service-oriented
     

You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click “apply here” and submit your application in English (motivation letter, CV, diplomas and reference letters).

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich
 
Only direct applications via our applicant tracking system will be considered (no agencies or applications via email/post please).