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Sydney, AU

Hospitality Manager - Australia

If you are a seasoned Hospitality professional interested in a once-in-a-lifetime job in the sports industry, this is your chance. We are looking for someone to lead and strengthen the team in charge of organizing the biggest women’s sporting event in the world: the FIFA Women’s World Cup Australia & New Zealand 2023™.

To ensure the successful operational delivery of the ninth edition of this competition, we have set up a local events team. Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women’s World Cup™, by delivering innovative solutions across all operational areas.

 

We are currently looking to recruit our

Hospitality Manager - Australia

 

Job responsibilities

As Hospitality Manager, reporting to the Head of Commercial Revenues Australia and New Zealand you will be responsible for the local planning, implementation and operational delivery of the FIFA Hospitality programme for the FIFA Women’s World Cup 2023 in Australia.

Under the guidance of the Head of Commercial Revenues Australia and New Zealand and in close collaboration with the FIFA Zurich Hospitality team, the Hospitality Manager will establish and ensure an effective working relationship between the Local Entity and FIFA functional areas, the Tournament stadiums and the Hospitality rights holder local teams. You will also utilize your expertise to evaluate, implement improvements and enhance the overall high-level customer and hospitality experience.

 

Job duties

Your role as Hospitality Manager includes the following responsibilities:

  • Accountable for the implementation and successful delivery of the operations for the FIFA Hospitality programme, in all Australian stadiums of the FIFA Women’s World Cup Australia and New Zealand 2023™.
  • In conjunction with Zurich and the Rights Holders, manage the local planning and execution for the VIP, Commercial Affiliates and Commercial Hospitality program
  • Provide seamless and professional Hospitality Servicing to FIFA’s Commercial Affiliates and FIFA’s Hospitality Rights Holder, managing their requirements and requests and ensuring contractual compliance from all parties.
  • Actively monitor stadium hospitality infrastructure readiness and maintenance, developing and communicating regular status reports that aid in the implementation of the programme
  • Manage cross-divisional communication and service level agreements for the implementation of hospitality requirements and services, ensuring deliveries to the highest standards in line with all contractual obligations.
  • Responsible for keeping project management tools updated and ensuring timelines and milestones are aligned between FIFA, the stadiums and the Hospitality rights holder.
  • Provide local assistance to the Hospitality rightsholder and appointed agencies where applicable for all sales related matters
  • Responsible for hospitality flow data, designing guest flows and validating all hospitality product allocation plans from the rights holder in close collaboration with ticketing.
  • Defines and monitors timelines and standards for Hospitality technical documentation and drawings
  • Supports the rights holder to obtain the necessary permits and approvals in relation to stadium hospitality structures and accreditations for HOS staff
  • Coordinates and implements the Hospitality dressing & signage requirements and deliverables with the local dressing & signage team and the Hospitality rights holder.
  • Manages Hospitality Volunteer recruitment, training & implementation of roles required.
  • Prepares regular project status reports to the Hospitality project group in the Local Entity and  Zürich.
  • Prepares and delivers event-time training for Hospitality venue teams.
  • Monitors the local activities of the Hospitality rights holder, Commercial Affiliates and their suppliers.
  • Manages hospitality technical operations during the tournament, across all stadiums, closely collaborating with Venue Management and Technical Services.
  • Prepare the close down of local HOS operations, production of final debriefs & reports and management of handback procedures and insurance claims.

 

Qualifications & experience

You should hold a Bachelor or master’s degree or equivalent in Hospitality, Sports & Event Management, Business Studies or similar. You will have a minimum 8 years’ of management experience in the Sports hospitality and/or large-scale event hospitality industry. Strong knowledge of high-end catering operations in major event settings and previous experience of managing complex event projects, including overlay is a must.

You will have exposure to event ticketing and fulfilment processes and procedures with proven experience in managing large-scale international events, managing a team and multiple agencies.

 

Skills

This position requires a person with an ability to deliver in a fast-paced environment and meet tight deadlines. You will have high attention to detail, excellent communication and interpersonal skills, strong IT skills including AutoCAD (advanced knowledge) and MS Office (Word, Excel, Visio, PowerPoint).

 

What we offer

Working at the FIFA Women’s World Cup Australia & New Zealand 2023 is more than a job; it is a calling to create a better world through the power of football.

As part of the FIFA family, you will be working with highly motivated colleagues within a dynamic and diverse team. Employment is offered until September 2023.

 

How to apply

If you think you would be a good fit and are keen to work for an exciting and truly international organisation, we would love to hear from you. To apply, you should submit your application in English (motivation letter, CV, diplomas and reference letters) through our online application portal. Please only submit your applications through the portal, we cannot review applications submitted by email or post. Applicants will be required to provide proof of right to work within the host countries.

 

Closing Date: 17th October 2021