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Sydney, AU

Head of Workforce Management - FWWC2023

If you are interested in a once-in-a-lifetime job in the sports industry, this is your chance. We are looking for someone to lead and strengthen the Workforce Management team in charge of organising the biggest women’s sporting event in the world: the FIFA Women’s World Cup Australia New Zealand 2023™.


To ensure the successful operational delivery of the ninth edition of this competition, we have set up a local events team. Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women’s World Cup™, by delivering innovative solutions across all operational areas.


We are currently looking to recruit our

Head of Workforce Management


Job responsibilities

As the Head of Workforce Management, reporting to the Chief Administration Officer, you will be responsible for the successful implementation and management of a functional Human Resources department for the FIFA Women’s World Cup 2023.

As Head of Workforce Management for a newly established entity, under the guidance of the Chief Administration Officer and in collaboration with FIFA Workforce Management, you will create and implement the corporate HR policies and personnel development and training programmes across both host countries, supporting the legal entity set up and respective cooperation with third parties and authorities. As a leader, you should be able to harness your team’s motivation and channel it towards staging a highly successful FIFA Women’s World Cup 2023.

You will work in close collaboration with Functional Area experts based in FIFA HQ in Zurich to ensure that the Workforce Management projects of the FIFA Women’s World Cup 2023TM are successfully planned and implemented.


Job duties

Your role as Head of Workforce Management includes the following responsibilities:

  • Assume overall responsibility for the design and support of organisation development and culture-building initiatives, creating an environment conducive to achieving business objectives
  • Be the overall responsible for HR policies, including any staff required to relocate to Australia or New Zealand follow a holistic mobilization process (visas, relocation, etc.)
  • Manage all workgroups within Workforce Management, including HR, Recruitment, Training, Catering, Offices and Volunteer Management
  • Design and implement the motivation, reward and retention of the workforce
  • Ensure efficient handling of people management processes across both host countries, handling escalations for employee/staff issues and grievances relating to performance management, compensation, transfers and process compliance across locations
  • Provide inputs to team members for maintaining quality standards based on customized needs for all learning and development initiatives
  • Assume overall responsibility for the management of the Office Administration area
  • Collaborate with FIFA Workforce Management to deliver the Total Workforce Concept for tournament time operations
  • Oversee the design and development of the annual training calendar, selecting key trainers/faculty from institutes for implementation.
  • As a key member of the management team, work collaboratively with colleagues across Australia, in New Zealand and Zürich as defined by the operational organizational structure


Qualifications & experience

You should have a minimum of 6-8 years’ experience within a HR / People Management role, with some experience in international sports / event management as well as knowledge of event planning and event project management processes. As a leader, it is important that you have the ability to manage and lead a team of multi-disciplined individuals, and foster team-spirit both inside and outside of your department.



This position requires a person with the ability to work well and deliver under pressure by applying problem-solving skills. As a leader, it is important that you have the ability to work in a team environment and lead those around you, taking an inclusive approach and motivating others towards a common purpose. You must be able to delegate tasks appropriately while being transparent and assuming accountability for any decisions taken on your watch. A high degree of innovation, passion and vision is essential, and you will be able to hire, develop, coach, appraise and attain highly qualified personnel according to the organisational structure of the local events team. The demands of the job mean you must be highly resilient and organised, as well as able to manage conflict and communicate clearly.


What we offer

Working at the FIFA Women’s World Cup Australia & New Zealand 2023 is more than a job; it is a calling to create a better world through the power of football.

As part of the FIFA family, you will be working with highly motivated colleagues within a dynamic and diverse team. Employment is offered until Q4 2023.


How to apply

If you think you would be a good fit and are keen to work for an exciting and truly international organisation, we would love to hear from you. To apply, you should submit your application in English (motivation letter, CV, diplomas and reference letters) through our online application portal. Please only submit your applications through the portal, we cannot review applications submitted by email or post. Applicants will be required to provide proof of right to work within the host countries.


Closing Date: 18th April 2021